Refund policy

Overview

At Kefica, customer satisfaction is our priority. We are committed to providing high-quality beauty and skincare products. This Return & Refund Policy outlines the terms under which you may return or request a refund for products purchased from Kefica.

Eligibility for Returns

Products may be returned under the following conditions:

  • Return Window: 7 days from the date of purchase

  • Product Condition: The product must be unused, unopened, and in original packaging

  • Proof of Purchase: Original receipt or order confirmation is required

  • Authentication: Product must be verified as genuine Kefica product

Non-Returnable Items

  • Opened or used products

  • Damaged packaging (tampering evident)

  • Products purchased more than 7 days ago

  • Counterfeit or unauthorized products

Refund Eligibility

You are eligible for a full refund if:

  1. The product is defective or damaged upon delivery

  2. The product received does not match your order

  3. The product is expired or past its "Best Before" date

  4. You return the product within the 7-day return window with proof of purchase

How to Initiate a Return

Step 1: Contact our customer service team at keficaofficial@gmail.com with order number, reason for return, and photos (if applicable)

Step 2: Our team will review your request and provide return authorization

Step 3: Pack the product securely in original packaging and ship to the return address provided

Step 4: Once received and inspected, we will process your refund within 5-7 business days

Refund Process

  • Processing Time: 5-7 business days after receiving and verifying the returned product

  • Refund Method: Refunds will be credited to the original payment method

  • Shipping Costs: Return shipping costs are the customer's responsibility, unless the return is due to a defect or error on our part

  • No Refund for Shipping: Origina