Delivery Policy – Kefica (Purely You)

Staple Pharmaceuticals

Shop No-8, 1st Floor, Vanmali Park Shopping, Punagam, Surat-395010, Gujarat, India

Email: keficaofficial@gmail.com

Phone: +91 81602 71958

Website: www.kefica.com

- Orders are processed within 1–2 business days (Monday–Saturday).

- Delivery timelines: 2–5 days for metros, 3–7 days for other cities, and 5–10 days for remote areas.

- Tracking details are shared via SMS/email once the order is shipped.

- Free shipping on eligible prepaid orders; standard shipping charges may apply for others.

- COD available for select pin codes; COD charges may apply.

- Incorrect or incomplete addresses may result in delays or returned shipments.

- The customer must report damaged, missing, or wrong items within 48 hours of delivery.

- Replacement or support will be provided upon verification with photos or unboxing video.

- We currently ship only within India.

Return & Exchange Policy – Kefica (Purely You)

- Returns are accepted within 7 days of delivery.

- Products must be unused, unopened, and in original packaging.

- Items with broken seals, leakage, or signs of use cannot be returned.

- To request a return or exchange, customers must contact us at:

Email: keficaofficial@gmail.com

Phone: +91 81602 71958

- Return approval is subject to inspection of photos or an unboxing video shared by the customer.

- If approved, we will arrange a pickup or request the customer to ship the product back (as per location).

- Exchanges will be processed once the returned product is received and verified.

- Refunds, if applicable, will be initiated to the original payment method within 7–10 working days.

- Shipping charges (if any) are non-refundable.

We aim to provide a smooth and transparent return process. Your satisfaction is important to us.